We are in unprecedented times here in our great country, state, and city. Cool Air Solutions has been serving our community for over 15 years and we are ready to continue to do so. Safety is one of our core values and is a high priority every day.
Our team provides an essential service in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing and California’s “Stay at Home” order. If your Furnace or A/C is broken, we will be there to fix it. If you would like to improve your indoor air quality or need new equipment, we will be there to get it done.
I want to share our plan to address concerns. Below is our process moving forward until further notified.
If you need service, please call our office at 951-299-9853 or schedule online on our website. We have local staff handling the phones from 7 am to 7 pm most days and we have staff taking turns after hours so that you are always speaking with our team to take care of your needs.
You can also reach me at 951-795-6226 (mobile), or via email at justin@coolairsolutions.com.
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed will be asked to remain at home. Furthermore, if they have someone at home showing symptoms, they will be asked to stay home.
Service Call Precautions
We are open and running calls to homes and vital business. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.
When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing and trained to work in that environment so that we can respond to those in most need.
In most cases we can troubleshoot equipment from outside, or in attics with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.
You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.
Maintenance Calls
We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do so please be aware.
System maintenance is still very important and does not need to be put off for too long or ignored all together.
Obtaining signatures for work
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team.
For equipment sales, we have the option of electronic signature approval via email and we will require signatures for replacement equipment.
Payment
During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing. We would like to limit the check handling until further notice. If you do not want to give this information to a technician, you may call it in to the office to be submitted.
Measures we are taking for our team to be aware of
Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.
We intend to limit our time in groups as we have canceled all large group meetings until further notice.
Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members.
We greatly appreciate our customers and team members here at Cool Air Solutions. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.
Community in Need
Lastly, we know there are many in our community struggling. At home, not able to work and money is tight. We are taking requests for totally free service for up to 2 customers in our community per day.
If you know of someone in our community that needs service but cannot afford it please email me with a little detail of the situation at justin@coolairsolutions.com. Please only use this resource if it is appropriate so we can help those in our community with the most need.
We greatly appreciate our customers and team members here at Cool Air Solutions. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.
Sincerely,
Justin Holmquist
President, Cool Air Solutions Inc.